Front Desk Agent
Company: Marriott Vacations Worldwide
Posted on: May 12, 2022
Are you ready to grow your dream career while making others'
vacation dreams come true? Marriott Vacations Worldwide is a world
premier organization for Vacation Ownership with resorts at
destinations around the globe. Join our team and help deliver
unforgettable experiences that make vacation dreams come true.
JOB STATUS: Casual/On-Call
JOB SUMMARY Do you pride yourself on your customer service skills
and ability to personalize interactions with guests? Have a bold
attention to detail while multi-tasking? Value a cooperative,
team-oriented environment? If so, the Front Office at Marriott
Vacations Worldwide might be the place for you! You will have the
opportunity to welcome our Owners and guests home, while
experiencing our dedication to the well-being of our associates. As
a Guest Service Associate, you will be interacting directly with
Owners and guests from the time they arrive on property until they
depart. In addition, your responsibilities include, but are not
limited to, processing all guest arrivals and departures, and
providing accurate information about the resort and surrounding
area while delivering a personalized vacation experience for each
Owner and guest. CORE WORK ACTIVITIES
- Follow company policies and procedures; report accidents,
injuries, and unsafe work conditions to manager; ensure uniform and
personal appearance are clean and professional; maintain
confidentiality of proprietary information; protect company
- Welcome and acknowledge guests according to company standards;
anticipate and address guests' service needs; assist individuals
with disabilities; thank guests with genuine appreciation.
- Speak using clear and professional language; answer telephones
using appropriate etiquette.
- Develop and maintain positive working relationships; support
team to reach common goals; listen and respond appropriately to the
concerns of employees.
- Comply with quality assurance standards.
- Stand, sit, or walk for an extended period of time.
- Move, lift, carry, push, pull, and place objects weighing less
than or equal to 10 pounds without assistance. Attention to
customer service with a professional and pleasant personality.
- Available to work a flexible schedule including evenings,
weekends, and holidays.
- Perform other reasonable job duties as requested by
Marriott Vacations Worldwide is an equal opportunity employer
committed to hiring a diverse workforce and sustaining an inclusive
Keywords: Marriott Vacations Worldwide, Maui , Front Desk Agent, Sales , Lahaina, Hawaii
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