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Dinner Reservations Agent

Company: Royal Lahaina Resort
Location: Lahaina
Posted on: June 18, 2022

Job Description:

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. .


This position is responsible for providing assistance to all guests through the dining reservation process.

This position is responsible for making dining reservations for all dining outlets located at The Royal Lahaina Resort.


- Functions include providing exemplary guest service
- Receiving and recording accurate reservations via telephone, e-mail, and in person
- Working with Sales and Convention Services for outlet reservations
- Coordinating special memos for large parties, collecting credit card information in compliance with PCI standards.
- The Dining Reservation Agent will also make copies, fax information, and resolve guest issues.
- The Dining Reservation Agent will ensure updated information on all outlets is available for managers and employees at workstations and handle reservations for special events, including all holidays.
- Pricing checks accurately, according to guest consumption, meal plans, and sales package agreements
- Communicating with front desk and using computer system to correctly bill guests
- Recording tips and total earnings for employees and pay accordingly.
- Explaining guest questions and discrepancies to wait staff; completing and balancing paperwork at the end of the shift, including determining deposit amount and safeguarding money
- Obtaining approval on credit cards used to pay bills
- Maintaining and ordering necessary supplies and money banks; and other duties as may be assigned.
- Answering phones in a timely manner
- Booking and charging of special events
- A complete knowledge of menu and all related menu items
- A complete knowledge of the room service process to be able to direct the guest and answer any questions; an ability to complete fundamental mathematics
- Ability to operate cashiering functions with the Point of Service System and closing, modifying guest checks as needed.
- Ability to handle guest concerns and questions in a thorough and professional manner.
- The position is also responsible to complete other duties as assigned by management.

Keywords: Royal Lahaina Resort, Maui , Dinner Reservations Agent, Sales , Lahaina, Hawaii

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