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Front Desk Agent

Company: Hilton Grand Vacations
Location: Koloa
Posted on: September 19, 2022

Job Description:

Job Description Job DescriptionWhat will I be doing?As the Front Desk Agent, you will be responsible for providing the highest level of guest satisfaction to members, owners and guests to ensure the continuous delivery of hospitality, professionalism, and consistency.Check in/check out members, owners, and guests - makes room reservations, verify information (i.e. for additional keys, telephone calls, and packages) and follow through on all requests and/or concerns in a timely manner.Ensure all pending arrival information is accurate and ensure proper standards of hospitality are provided to all members, owners, and guests on property and/or via telephone.Compute billing charges, collect payments, provide change, and post charges as received through other departments (i.e. fitness center, housekeeping, logo shop, and laundry).Answer the telephone with proper etiquette and transfer calls accordingly; communicate with all internal departments including but not limited to: PBX, housekeeping, engineering, and security.Complete checklists, special projects, stocking, list items to be ordered, daily bucket checks, and reconcile end of the day shift report. Maintain necessary hard copies of paperwork of all daily operations and file.Assist in all other related duties as deemed appropriate by management.We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!QualificationsWhat are we looking for?Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. We believe that at the core of our company's success are our Team Members! To fulfill this role successfully, you must possess the following minimum qualifications and experience:High School diploma or equivalent6+ months of customer service experienceAble to work a flexible schedule to include evenings, weekends, and holidaysProficient in the English language to communicate both verbally and in writing with guests, owners and co-workersComputer proficiency in Microsoft Word, Excel, and OutlookIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:Previous experience in a hotel/hospitality environmentWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.Job Requirements

Keywords: Hilton Grand Vacations, Maui , Front Desk Agent, Sales , Koloa, Hawaii

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