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Airport Guest Service Agent - Lihue

Company: Hawaiian Airlines
Location: Lihue
Posted on: March 16, 2023

Job Description:

Start your aviation career with Hawaiian Airlines at the Lihue Airport!

As a ramp agent with our Lihue 'ohana, you will:

  • Earn $15 per hour with pay increases (in accordance with the collective bargaining agreement),
  • Learn new skills when you attend our PAID training courses, and
  • Receive a $3,500 sign-on bonus after completing training for the Airport Ramp Agent - Lihue position Interview Schedule

    Candidates applying to this requisition may be considered for the interview process below. The interview process consists of the following:
    • A 30-minute on-site interview Candidates successful in the interview process may be invited to paid classroom training in Honolulu. Training is 10 days on weekdays, 8 hours per day.

      Position Overview

      Our Guest Services Agents provide our guests with an authentic Hawaiian hospitality experience working at the ticket counter and at the gate. Our agents possess exceptional communication skills, thrive in a fast-paced environment and are willing to lend a helping hand.

      Watch a brief two-minute video to learn more about the position.

      Pay and Benefits

      This position is covered by a collective bargaining agreement and the pay for this position is $15.00 per hour.

      Medical, dental and vision benefits are provided in accordance with the collective bargaining agreement and may not be available for all positions.

      Work Schedules

      Per the collective bargaining agreement, work schedules are awarded based on seniority. New hires are awarded their initial shift based on operational need and must be able to accept any shift.

      Work schedules are set, 5 days on, 2 days off. Shifts do not change unless there is an operational need.

      Part-time is 5 to 6 hours per shift and full-time is 8 hours per shift. Part-time employees may be extended to full-time hours based on operational need. Part Time shifts are scheduled 5 days per week. Based on operational need, you may need to report to work early and/or work beyond your scheduled end time.

      If You Do Not Reside on Kaua'i Island

      If hired, based on operational need, you will be required to report to work early and/or work beyond your scheduled end time. Those who plan to fly to get to/from work would have difficulty reporting to work early, which is a restriction in availability. It would be difficult for us to consider you and encourage you to monitor our careers website for an opportunity based on your desired work location.


      Minimum Requirements
      • Legally authorized to work in the United States
      • Minimum 18 years old
      • Possess at least a high school diploma or equivalent education
      • Valid driver's license issued in the United States (driver's permits and provisional driver's licenses not allowed)
      • Ability to lift up to 70 lbs. when checking in guests' bags
      • Ability to accept any work shift awarded
      • Ability to complete pre-employment drug test and if hired, random drug testing
      • Ability to fulfill comprehensive background checks and fingerprinting to satisfy company security requirements and obtain various clearances to work at the airport (SIDA, Customs, USPS as applicable)
      • No visible body art. Visible is considered anything seen while wearing a Hawaiian Airlines standard uniform piece (short-sleeved shirt or blouse), including but not limited to the neck area and above, any visible areas with arms lifted above the head, or any visible areas while in a crouching position. Covering tattoos with makeup, bandages or wearing a long-sleeved shirt under the short-sleeved standard uniform piece is not acceptable Preferred Qualifications
        • Airline experience
        • Customer service experience in the hospitality industry

          **Hawaiian Airlines is regulated by the Department of Transportation (DOT - regulation, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of Marijuana, Cocaine, Opioids, PCP (Phencyclidine), and Amphetamine prior to any offer of employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Hawaiian Airlines and any employment offer will be withdrawn.

          About Hawaiian Airlines

          Now in its 94th year of continuous service, Hawaiian is Hawai'i's biggest and longest-serving airline. Hawaiian offers approximately 130 daily flights within the Hawaiian Islands, daily nonstop flights between Hawai'i and 15 U.S. gateway cities - more than any other airline - as well as service connecting Honolulu and American Samoa, Australia, Japan, New Zealand, South Korea and Tahiti.

          Consumer surveys by Cond Nast Traveler and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawai'i. In 2022, the carrier topped Travel + Leisure's 2022 World's Best list as the No. 1 U.S. airline and was named Hawai'i's best employer by Forbes. Hawaiian - led all U.S. carriers in on-time performance for 18 consecutive years (2004-2021) as reported by the U.S. Department of Transportation.

          The airline is committed to connecting people with aloha by offering complimentary meals for all guests on transpacific routes and the convenience of no change fees on Main Cabin and Premium Cabin seats. HawaiianMiles members also enjoy flexibility with miles that never expire. As Hawai'i's hometown airline, Hawaiian encourages guests to Travel Pono and experience the islands safely and respectfully.

          Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available Follow Hawaiian's Twitter updates (@HawaiianAir), become a fan on Facebook (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian'sLinkedInpage.

          For media inquiries, please visit Hawaiian Airlines'online newsroom.

          Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

          The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Hawaiian Airlines, Maui , Airport Guest Service Agent - Lihue, Sales , Lihue, Hawaii

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