Guest Service Agent - Grand Wailea, A Waldorf Astoria Resort

Company: Hilton Worldwide Holdings
Location: Kihei
Posted on: March 16, 2023

Job Description:

The gorgeous Waldorf Astoria Resort in Maui, Grand Wailea, is looking for a Guest Service Agent to join the Front Office Team!

Located on 40 acres of lush tropical gardens, this Forbes 4-Star, AAA 4-Diamond property is consistently ranked among the world's best resorts with 780 rooms, 100,000 square feet of banquet space, and 7 food and beverage outlets. This includes 3 restaurants, 3 bars, a cafe, and in-room dining.

• Classification: Full-Time
• Shift: Various - must have availability to work weekends, weekdays, and holidays. Want to learn more? Hotel Website, Facebook, Instagram, YouTube
  
  What will I be doing?
  
  As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
  • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Receive, input, retrieve and relay messages to guests What are we looking for?
    
    Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
    • Hospitality - We're passionate about delivering exceptional guest experiences.
    • Integrity - We do the right thing, all the time.
    • Leadership - We're leaders in our industry and in our communities.
    • Teamwork - We're team players in everything we do.
    • Ownership - We're the owners of our actions and decisions.
    • Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes:
      • Quality
      • Productivity
      • Dependability
      • Customer Focus
      • Adaptability What will it be like to work for Hilton?
        
        Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day.And, our amazing Team Members are at the heart of it all!
        
        The Benefits - Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S.
        
        We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
        • Access to your pay when you need it through DailyPay
        • Health insurance
        • Career growth and development
        • Team Member Resource Groups
        • Recognition and rewards programs
        • Go Hilton travel discount program
        • Best-in-Class Paid Time Off (PTO)
        • Supportive parental leave
        • Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
        • Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
          
          *Please note, benefits may vary depending on the classification and union status of the position.

Keywords: Hilton Worldwide Holdings, Maui , Guest Service Agent - Grand Wailea, A Waldorf Astoria Resort, Sales , Kihei, Hawaii