GUEST SERVICE AGENT
Company: Springboard Hospitality
Location: Lihue
Posted on: March 18, 2023
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Job Description:
Job Details
Level
Entry
Job Location
Kauai Beach Resort - Lihue, HI
Position Type
Full Time
Education Level
None
Travel Percentage
None
Job Shift
Any
Job Category
Hospitality - Hotel
Description
PURPOSE:
Audit, balance and report on the various areas of the hotel (e.g.
food & beverage outlets, rooms/front desk, gift shop, etc.) to
provide accurate, timely information and to ensure OLS and Hotel
accounting policies and procedures are followed. Acts as
Manager-On-Duty during the overnight shift handling complaints and
responding to emergency situations ensuring compliance to all
Emergency/Crisis Management procedures and guidelines established
by management.
ESSENTIAL FUNCTIONS:
JOB REQUIREMENTS:
Education: High School Education or equivalent experience.
Experience: Accounting background a plus, but not required;
previous Front Desk Agent or Night Audit experience a plus
Skills and Abilities:
No. of employees supervised: Oversee overnight staff employees
Hours Required: Scheduled days and times may vary based on need
Lifting/Pushing/Pulling/Carrying Describe the type(s) of required
lifting, pushing, pulling, and/or carrying to include objects,
weights and frequency.
Moderate - Ability to lift files/papers up to 5 lbs, 50% of
time.
Occasional - May need to lift luggage up to 50 lbs.
No Lifting/Pushing/Pulling/Carrying Required.
Bending/Kneeling Describe the type(s) of required bending and/or
kneeling to include when, why and how often.
Light - as needed when filing etc.
X No Bending/Kneeling Required.
Mobility Describe the type(s) of mobility required to include
distances and % of time involved.
Moderate - Ability to move between front desk and various other
areas in the hotel, 15-20% of time.
Stationary Position
Continuous Standing Describe the reasons to include time period and
frequency.
75% of shift continuous standing attending to customers and
monitoring lobby.
No Continuous Standing Required.
Climbing
X No Climbing Required.
Driving Describe type of vehicle, distances, % of time involved and
frequency.
Light; whenever needed to assist Valet in parking cars
No Driving Required.
Work Environment Inside: 100 % of 8 hours
(time period)
Outside: % of
(time period)
Describe any abnormal temperature exposures: NONE
Hearing X Critical Moderate Minimal
Explain: Communicate with guests
Vision X Critical Moderate Minimal
Explain: Viewing of CTR screen
Speech X Critical Moderate Minimal
Explain: Communicating with guests over the telephone
Literacy X Critical Moderate Minimal
Explain: Reading daily reports, numbers, etc.
Chemicals/Agents Describe any chemicals/agents to include what they
are, warnings and frequency of use.
Toner; white out
No Chemicals/Agents Used.
Protective Clothing Type:
Approx. % of (time period)
X None Required.
Equipment Operation List type of equipment and frequency of
use.
Personal Computer, telephone, cash register, calculator -
approximately 90-95% of time.
None Required.
Other Considerations
X None.
Qualifications
Keywords: Springboard Hospitality, Maui , GUEST SERVICE AGENT, Sales , Lihue, Hawaii
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